HARMAN, a wholly-owned subsidiary of Samsung Electronics Co., announced that its HARMAN Digital Transformation Solutions business unit will launch HARMAN ConnectIQ, an AI-powered retail frontline workforce productivity solution at NRF Big Show 2025.
The latest U.S. Department of Labor BLS report reveals a staggering 60% average turnover rate for retail employees*. This is coupled with escalating costs of hiring, training and retention. In response, nearly 40% of retail tech executives plan to boost investments in frontline worker experience technology in 2025. #
HARMAN ConnectIQ tackles these challenges by enhancing worker collaboration, delivering personalized training, streamlining onboarding and simplifying task management for store managers and associates. Powered by AI, it integrates multiple retail systems through prebuilt connectors, offering a unified digital experience for frontline workers. This improves productivity by up to 30%, boosting in-store customer experience.
HARMAN ConnectIQ uses market-leading technologies such as Microsoft Teams for collaboration, Microsoft Copilot for enhanced productivity and Samsung Knox for secure communication across channels
“HARMAN ConnectIQ is an AI-driven solution transforming retail operations by boosting frontline worker productivity and addressing labor shortages,” said Nicholas Parrotta, President – Digital Transformation Solutions and Chief Digital & Information Officer at HARMAN. “By unifying various systems into a single digital experience and incorporating AI, we enhance workforce efficiency and elevate customer experiences. We’re excited to showcase how this cutting-edge technology empowers retailers to stay competitive and drive innovation at NRF Big Show 2025.”
