Air India, India’s leading global airline, has integrated Apple AirTag with its baggage-tracking system and mobile app, allowing customers using Apple iPhone, iPad or Mac devices* to securely track the location of their baggage.
Air India is the first airline in Asia to offer this integrated tracking service to guests.
Air India transports more than 100 million items of baggage annually, with more than 99.6% of items
arriving together with the accompanying customer. For the small proportion that does not, due to issues
with airport baggage systems, flight misconnection or other factors, this new AirTag integration will help
locate items and expedite recovery.
The integration builds upon the easy-to-use baggage tracking feature Air India offers on its mobile app
and website, which leverages real-time information available from airports to keep guests informed. For
customers who have added their flight to the “My Trips” section of the app, baggage information becomes
automatically available soon after the bags are checked-in, as well as on the “Track my Bags” tab of the
website. Customers may also scan the barcode on their baggage receipts to initiate tracking.
“At Air India we continue to innovate and introduce cutting-edge digital capabilities as part of our
customer-centric approach. As we transform into a world-class global airline, we are excited to offer our
guests an innovative option to help locate their baggage in case it does not arrive at the destination on
schedule. We are confident that our guests will find the baggage location capability offered using Apple’s
AirTag and Share Item Location feature along with Air India’s real-time baggage-tracking system on its
website and mobile app quite helpful,” said Dr Satya Ramaswamy, Chief Digital & Technology Officer,
Air India.
How to use the AirTag feature:
If the baggage, with the AirTag in it, does not arrive at the destination, the guest can report it at
Air India’s Baggage Counter at the airport. Air India airport staff will assist in filing a Property
Irregularity Report (PIR) for the baggage.
The guest will then need to generate the ‘Share Item Location’ in the ‘Find My’ app on their Apple
device and share the location link with Air India and associate it with the above-mentioned PIR
via the Air India mobile app or website:
o Mobile App: The guest can visit the ‘Customer Support Portal’ on the app and choose
‘Baggage’ and then select ‘Lost and Found Check-in Baggage’ and provide the AirTag
link there.
o Website: The guest can visit ‘Lost and Found Check-in Baggage’ in the Customer
Support Portal page to provide the ‘Share Item Location’ link for their Apple AirTag, along
with PIR number. Following this, guests will receive an acknowledgment email from Air
India with a link to check baggage status.
The shared AirTag link is then used by Air India’s authorised airport teams to locate the baggage
if it is within airport premises and reunite the baggage with the guest at the earliest.
For ensuring privacy and security, location sharing will automatically end as soon as a guest is
reunited with their bag, or automatically expire after seven days. It can also be stopped by the
guest at any time.
