How Airtel is Leveraging Innovative Solutions in Sikkim to Restore Connectivity Affected by Natural Calamities


In a recent flood crisis that gripped Sikkim, Bharti Airtel (“Airtel”), one of India’s leading telecommunications service providers, demonstrated remarkable resilience and swung into action by leveraging innovative solutions such as drones to restore connectivity to the region. The devastating flood that Sikkim witnessed in early October, fuelled by relentless monsoon rains, wreaked havoc on the region’s infrastructure, causing severe disruptions, especially in communication networks.

As a lifeline for residents and businesses alike, Airtel’s fibre optic network faced a major breakdown, threatening to compound the challenges posed by the natural disaster. Recognising the urgency of the situation, Airtel partnered with IG Drones, a drone company, to explore possible innovative solutions for the swift restoration of fibre optic connectivity.

In a move to expedite the restoration process, Airtel deployed a cutting-edge drone fleet equipped with specialised technology for network assessment and repairs by joining forces with the drone company. The collaboration between Airtel and IG Drones played a key role in ensuring the restoration of the vital fibre optic line, reinstating uninterrupted connectivity across the flood-affected region.


Airtel’s proactive approach, combined with IG Drones expertise, enabled a seamless blend of rapid assessment and precise fibre line restoration. The drones conducted aerial surveys to assess the extent of damage to the Airtel fibre optic line, providing crucial data for engineers to pinpoint the exact location of the damage and meticulously plan for repairs.

The specialised drone equipment, operated by IG Drones, accessed the damaged section of the fibre
optic line with precision and speed, conducted necessary repairs, and ensured that the fibre optic network was operational within an exceptionally short timeframe. This not only safeguarded the well-being of the local population but also underscored Airtel’s commitment to delivering uninterrupted communication services during times of crisis.

The successful collaboration also highlighted Airtel’s dedication to embracing innovative solutions.
The company’s ability to adapt to evolving technologies was evident in joining forces with IG Drones
to restore connectivity.

This incident not only showcases Airtel’s resilience and commitment to customer service but also
underscores the crucial role of partnerships and technological innovation in overcoming challenges
and ensuring the seamless operation of essential services during unforeseen crises.

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