Connected Consumers’ declining interest decelerating adoption rate of smart devices. OEMs will need to focus on creating value and experiences to keep them excited

Consumers Report 2024

There is a decline across smart devices among consumers in India.  This was revealed in ‘India Connected Consumers Report 2024’ 4th edition of the report released by Techarc today.  Every year, Techarc releases insights and trends about connected consumers in India with regards to their adoption and preferences for various smart devices.  The devices are categorised as:

  • Smart Personal – Laptops including Chromebooks, Tablet PCs, Wearables.
  • Smart Entertainment – Smart TV, Streaming Devices, Smart Speakers.
  • Smart Comfort and Convenience – Smart Lights, Smart Switch, Smart Air Purifier, Smart AC, Smart Water Purifier, Smart Heater.
  • Smart Home Infra – Router, Thermostat, IR Blaster.
  • Smart Security – Smart Surveillance Camera, Smart Door Lock, Smart Video Doorbell.
  • Smart Home Appliances – Smart Washing Machine, Smart Vacuum Cleaner, Smart Air Fryer, Smart Oven.

The insights and trends are basis survey among 2,500 connected users in India, secondary data and analysis of reviews and ratings of over 400 SKUs of such smart devices sold over ecommerce marketplaces.

Sharing the key takeaways of the report, Faisal Kawoosa, Chief Analyst and Founder Techarc said, “What is worrying to witness is that the interest of consumers is declining in these smart devices as they fail to deliver real value to them beyond a point.  There is need to add significant value in these devices to get consumers excited furthering the growth of the overall market. We are already seeing smartphone market stagnating.  In other smart devices we have scope if we improve the value quotient for consumers.”


“Chipset is going to play a critical role in bringing this value as it defines the capabilities and functions of any device that it powers.  In the smart devices also, it is important that OEMs start taking the selection of chipset as a critical decision and collaborate with technology enablers to create value and delightful experiences,” added Faisal.

Report Key takeaways Smart Devices

  • Overall, the adoption of smart devices is increasing, but the year-on-year increase is incremental that will not only shrink the growth but also stress profitability and eventually wipe off some OEMs consolidating the market.
  • The consumer electronics category, that is defined under Smart Comfort and Convenience isn’t seeing the adoption to the potential. Even the consumers who go for smart option within these categories either never use such feature or just buy it as a ‘nice to have’ feature.
  • In the Smart Personal category, Chromebooks see a dip in adoption compared to previous year. This is owing to the fact that this affordable alternative to personal computing isn’t emerging as convincing enough as it could be.  Further Tablet PCs are seeing better options within Android with some OEMs like Xiaomi and OnePlus having expanded their portfolio in 2023.
  • Smart TV is emerging as the most promising smart device. Every consumer, at household level is potentially looking forward to buy a smart TV.  Just like mobile phones where almost every user aspires to own one, every household is desiring owing a smart TV.  After mobile phones, Television is likely going to be the 2nd device which will witness the smartisation wave.
  • Except for Smart Lights, no other Smart Comfort and Convenience device looks promising to consumers. This category needs an overhaul in terms of the value proposition.
  • The affordable and reliable options in smart camera are triggering further growth in the category. Overall, the Smart Security category is witnessing growth in adoption as security and surveillance remains a priority.
  • Smart Home Appliances is another category which can’t convince the consumers enough about owing one. The value addition needs to be significant for consumers to consider these options.
  • Except for a router, which is a must to have a smart home, other Smart Home Infra devices too are not seeing a great adoption. Though IR blaster did see some good increase in 2024.
  • The decision making about selection of smart devices is increasingly taking place on more information about the features and construct of these devices. Consumers want to see the real value of these devices and hence probe deeper about the features and functions as well as the components that make them.  This gives them a good view of what they can expect about the performance and experience to derive the value.
  • In terms of chipset awareness, MediaTek has emerged as a leader. Consumer awareness about chipset, and MediaTek as a chipset maker has increased compared to previous year.  Among the families of chipset, consumer awareness about Dimensity portfolio has improved in 2024.  Other chipset makers also need to increase awareness about their brands and the portfolio.

Report Key takeaways Smart TV section

  • The future of Smart TVs will be driven by 3is of Immersive experience, Intelligent features and Intuitive applications. This will require more powerful processors that will also have emerging capabilities including AI processing to create intuitive applications.
  • In terms of display size, the preference towards larger screen sizes (55-65 inches) is increasing among consumers. At the same time they appreciate the value of audio and video enhancements, where Dolby has established leadership in terms of awareness and use.  97% of the smart TVs launched between Jan-Sep 2023, supported Dolby Atmos as a feature.
  • Android OS is emerging as the default OS for Smart TV. 73% of launches between Jan-Sep 2023 were powered by Google’s OS for Smart TVs.
  • Consumers are liking near naked eye resolutions. As a result, 2 out of 3 launches between Jan-Sept 2023 had 4K resolution in Smart TVs.
  • MediaTek powered the maximum number of Smart TV launches during Jan-Sep 2023. 32% of the Smart TVs launched had a MediaTek chipset.

Outlook for 2024

The OEMs of smart devices along with technology enablers will need strong and deeper collaboration in creating value and defining experiences for the connected consumers to increase their excitement which is in return increase the sales of these products.  As the consumer journey evolves and matures further, consumers will be exploring deeper into the value chain where they would want to understand and learn more about the technologies and the component suppliers powering these devices.  One of the concerns consumers have in few categories, like Smart TVs is that many OEMs do not reveal the component manufacturers which doesn’t give them confidence about their quality and reliability.  Consumers want smart devices OEMs to be transparent like smartphone OEMs who reveal their key component suppliers like chipset makers, display suppliers, camera module manufacturers among others.  This helps the consumers evaluate the products with deeper understanding as well as increase their confidence in them basis the independent reputation and credibility of component makers.

The market for smart devices is likely to register an overall modest growth rate of 10-13% by volume and 15-18% by value in 2024 compared to the calendar year 2023.  However, if the OEMs are able to address the concerns of consumers and increase the proposition value for them across these devices, the growth can further be widened.

To read the entire report, please click here.

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