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HONOR Unveils HONOR Protect Plan for the Upcoming X9b Smartphone to Elevate Customer Experience

HONOR-X9b smartphones
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HONOR is announcing a free Mobile Protection Plan – HONOR Protect, powered by OnsiteGo, worth INR 2,999 on its much-anticipated device, HONOR X9b. Focused on enhancing the overall device ownership experience, the company is introducing a one-time screen replacement offer within 6 months along with a 30-day Assured Buy Back option up to 90% on the X9b smartphones. With this comprehensive package, the company is also providing 6 months Extended Warranty Cover and door-to-door service assistance for 18 months.

As part of the Screen Replacement program, consumers can avail a one-time free of cost screen replacement for primary screens within six months of purchase. This is a single claim program and ensures a guaranteed approval along with free doorstep pickup and deliveries for repairs from Brand Authorized Service Centers. In case of any additional damage to the device, apart from the screen, the liability of the brand will be restricted to the cost of screen replacement only.

Adding further value, HONOR also announced its Assured Buy Back Program valid for 30 days. This will provide all users of HONOR X9b with the opportunity to receive 90% of the invoice value (ex GST) during the redemption process. However, certain deductions or exclusions apply to ensure the integrity of the redeemed devices. Phones with broken or damaged bodies or screens will not be accepted for redemption. Additional deductions include ₹1500 for missing original accessories, 20% for major scratches or dents, 15% for minor scratches or dents, and ₹1000 for the absence of the original box at the time of redemption

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In addition, HONOR is also providing six-month extended warranty cover which includes multiple up to the sum assured ensuring device longevity and free doorstep pickup and delivery for repairs from Brand Authorized Service Centers guaranteeing the use of genuine components, up to 18 months. Users can also avail the Zero Depreciation Program and Zero Excess Plan which provides them full protection and settle coverage without any depreciation and an option to not pay additional amount incase of any damages, respectively. It however does not include consumables like batteries and accessories.

The brand is also providing In Warranty Support with unlimited claims within the manufacturer’s warranty (MFW) period along with door-to-door service assistance, providing customers with comprehensive and hassle-free assistance.

All of these service programs outline the brand’s DNA of customer-centricity and are designed to provide utmost peace of mind and a seamless after-sales experience to its customers.

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