Authored by: Vivek Gupta, Founder, Customer Custodian, ServeXplus India Private Limited In the modern business world, competition is fierce, and companies need to focus on...
Customer service is a critical component of any product journey. It is the process of providing assistance, support, and guidance to customers before, during, and...
Vivek Gupta, Founder, Customer Custodian at ServeXplus India Private Limited Customer Experience is defined as a totality of cognitive, affective, sensory, and behavioural consumer responses...
Economic stress of doing business is one of the main driver for leading D2C brands to find ways to reduce costs, improve productivity, and integrate...